Frequently Asked Questions

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Wordsearch 12 Frequently Asked Questions Web Site

Dear Wordsearch 12 Customer,

"Click" on a link below to go to the category that best matches your problem or question.

  1. Learn About the New Features in Wordsearch 12

  2. Wordsearch 12 Installation Requirements

  3. Wordsearch 12 Installation Steps

  4. Problems Downloading Wordsearch 12

  5. Problems Installing Wordsearch 12

  6. Problems Starting Wordsearch 12

  7. How do I get my books?

  8. Problems Signing In

  9. Problems Unlocking Your Books

  10. Problems Downloading Books

  11. Problems Installing Books

  12. Problems Opening & Using Books

  13. Problems With Features in Wordsearch 12

  14. Problems with Zipscript

How to quickly find an error or topic in this FAQ:

  1. Press the "Ctrl" key and the "F" key together at the same time. (This will open a "Find" window in your browser.)

  2. Type in a word in the "Find" window, then press the "Enter" key. Your browser will go to that word and even highlight the word where it appears on this page.

If your error message is not addressed here, call us at 1-888-854-8400 or email us at

For basic "How to" and usage questions, you have 2 options:

  1. Click on the link below to view our training videos:

  2. Wordsearch 12 Training Videos

  3. Call our Sales and Customer Service Department at 1-800-888-9898 or email them at They are open from 8 AM CST until 6 PM CST Monday through Friday.